12306买不了火车票怎么回事
用户首先要查看自己的身份信息是否已经核验通过，如果旅客在订票的过程中，添加联系人的过程中，名字是灰色的，且不能添加，说明乘客的身份信息还没有通过核验。此时，旅客需要携带自己的有效身份证件原件到铁路售票窗口办理身份核验。
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