产品型号：iPhone 13
系统版本：IOS15.2
软件版本：铁路12306 5.5.0
12306退款一般需要7个工作日到账，路局承诺15个工作日到账。如果订单显示已退票，则表示已退票。如果您没有收到其他邮件或银行卡，请耐心等待15个工作日。如果您不确定退票是否成功，请拨打12306客户服务热线，报出网上购票人身份证号及提示密码等相关信息，查询退票状态。
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